ALSAC/St. Jude
Finding Cures. Saving Children.
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DO WHAT YOU LOVE

At ALSAC/St. Jude, our goal is simple: raise the funds and awareness necessary to operate and maintain St. Jude Children’s Research Hospital.

 

We seek strategic, innovative and collaborative professionals dedicated to producing excellent results in all they do, while recognizing and leveraging the value of each team member.

DIVERSITY AND INCLUSION

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Diversity and Inclusion has been a part of ALSAC from the beginning when Danny Thomas dreamed that any child - regardless of race, religion or a family's ability to pay, would receive medical care.  Today, our efforts include a strategic approach that includes cultural celebrations and business resource groups that support an inclusive workplace.

COMMUNITY SERVICE

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ALSAC leadership encourages service in the local community, whether at headquarters in Memphis, Tennessee, or in any of our more than 30 regional offices across the country. During the last fiscal year, ALSAC employees volunteered nearly 22,000 hours in community service, helping 400 organizations in local communities around the U.S.

Career Opportunities

Intern - Legal (Summer 2019)
Job DescriptionResponsible for providing support through an internship to ALSAC's marketing and fundraising efforts.Requires a degree of judgement; ability to speak and write clearly and concisely for communication with internal and external relationships.Requires good oral and written communication skills, knowledge of Microsoft Office products including Word, Excel, and Power Point.Must be able to maintain confidentiality.Must be actively enrolled in an accredited college or university, as a sophomore, junior, senior or graduate student (in good standing) and have a major in marketing, public relations, communications, business, or other related area, and must be 18 years of age.Please submit applications by March 10, 2019.ALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
Intern - Legal (Summer 2019)
Job DescriptionResponsible for providing support through an internship to ALSAC's marketing and fundraising efforts.Requires a degree of judgement; ability to speak and write clearly and concisely for communication with internal and external relationships.Requires good oral and written communication skills, knowledge of Microsoft Office products including Word, Excel, and Power Point.Must be able to maintain confidentiality.Must be actively enrolled in an accredited college or university, as a sophomore, junior, senior or graduate student (in good standing) and have a major in marketing, public relations, communications, business, or other related area, and must be 18 years of age.Please submit applications by March 10, 2019.ALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
Owner - IT Infrastructure Platforms (Linux/Middleware)
Job DescriptionServe as the operations technical lead and provide direction related to the day to day functions for the assigned Infrastructure Platform Operations Teams (Compute, Network, Middleware, and Database) who build and maintain predictable and reliableInfrastructure solutions to meet the requirements of ALSAC Enterprise, ITS product teams and iGroup.; Responsible for carrying out the 4 tenants of workload management; Tenant 1: Work intake; Tenant 2; Resource Allocation; Tenant 3: Prioritization; Tenant 4: Status Reporting.Requires thorough knowledge of one of the following technical disciplines: data center compute systems, networking, database administration, middleware technologies; Familiar with enterprise configuration management and deployment methodologies, server hardware and operating systems (physical and virtual), scripting; speak and write in a clear and understandable manner for internal/external relations; Understand complex verbal or written instructions; knowledge ordinarily acquired through a Bachelor's Degree in Computer or related field or equivalent industry experience of 810 years, including at least three years of senior technical advisory experience. ALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
Owner - IT Infrastructure Platforms (Linux/Middleware)
Job DescriptionServe as the operations technical lead and provide direction related to the day to day functions for the assigned Infrastructure Platform Operations Teams (Compute, Network, Middleware, and Database) who build and maintain predictable and reliableInfrastructure solutions to meet the requirements of ALSAC Enterprise, ITS product teams and iGroup.; Responsible for carrying out the 4 tenants of workload management; Tenant 1: Work intake; Tenant 2; Resource Allocation; Tenant 3: Prioritization; Tenant 4: Status Reporting.Requires thorough knowledge of one of the following technical disciplines: data center compute systems, networking, database administration, middleware technologies; Familiar with enterprise configuration management and deployment methodologies, server hardware and operating systems (physical and virtual), scripting; speak and write in a clear and understandable manner for internal/external relations; Understand complex verbal or written instructions; knowledge ordinarily acquired through a Bachelor's Degree in Computer or related field or equivalent industry experience of 810 years, including at least three years of senior technical advisory experience. ALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
Analyst - Quality Analytics & Continuous Improvement
Job DescriptionCollates data from speech analytics platform, quality assurance evaluations, surveys, calls involving donor interactions (with focus on the Donor Advocate Team), and other sources. Distills data into actionable intelligence for Enterprise Contact Center leadership and other areas within the division. Conducts testing and determines most effective approaches and makes recommendations to streamline, enhance, or develop new policies, procedures, and business practices. Serves as a liaison between Enterprise Contact Center and Donor Experience Management.Requires high levels of organizational and time management skillsUnderstands Quality Assurance methodologyKnowledge of testing, verification, and validation concepts and techniquesExcellent interpersonal skills (listening, written, and verbal communication) and presentation skillsMust possess ability to work collaboratively, professionally and effectively; demonstrated understanding of contact center operations, technologies, and measurements; experience evaluating and presenting data and trendsAbility to work across groups to achieve a common goalFamiliar with data warehouse reporting, dash boarding reporting formats, and similar toolsFamiliarity with speech analytics and quality management platforms strongly preferredProficiency with suite of Microsoft Office applications including SharePoint, Word, Excel, and PowerPoint;Proficiency with Tableau preferredRequires knowledge ordinarily acquired through attainment of a Bachelor's degree and 3-5 years of experienceALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
Analyst - Quality Analytics & Continuous Improvement
Job DescriptionCollates data from speech analytics platform, quality assurance evaluations, surveys, calls involving donor interactions (with focus on the Donor Advocate Team), and other sources. Distills data into actionable intelligence for Enterprise Contact Center leadership and other areas within the division. Conducts testing and determines most effective approaches and makes recommendations to streamline, enhance, or develop new policies, procedures, and business practices. Serves as a liaison between Enterprise Contact Center and Donor Experience Management.Requires high levels of organizational and time management skillsUnderstands Quality Assurance methodologyKnowledge of testing, verification, and validation concepts and techniquesExcellent interpersonal skills (listening, written, and verbal communication) and presentation skillsMust possess ability to work collaboratively, professionally and effectively; demonstrated understanding of contact center operations, technologies, and measurements; experience evaluating and presenting data and trendsAbility to work across groups to achieve a common goalFamiliar with data warehouse reporting, dash boarding reporting formats, and similar toolsFamiliarity with speech analytics and quality management platforms strongly preferredProficiency with suite of Microsoft Office applications including SharePoint, Word, Excel, and PowerPoint;Proficiency with Tableau preferredRequires knowledge ordinarily acquired through attainment of a Bachelor's degree and 3-5 years of experienceALSAC is an equal employment opportunity employer.ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
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