Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Project Manager
Job summary:The Project Manager is responsible for managing in-house and outsourced projects for the Monterey Bay Aquarium. The primary purpose of this role is to lead, oversee and ensure the successful delivery and management of single or multiple IT projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management.The PM Assists with the overall direction, coordination, implementation, execution, risk management, financial planning/modeling/tracking, recommend project and portfolio priorities, requests for budget, control and completion of all projects within the portfolio consistent with the Monterey Bay Aquarium's strategic plan.  Responsibilities include working with business units and IT to support technical projects including our web content management, e-commerce, customer service portal, customer-relationship management (CRM), hybrid and cloud-based application integrations, and working with our in-house IT software development team. Other responsibilities may include enhancements to existing business applications, process improvement, new application development, and infrastructure related projects that may span from desktop, server, and network.Core Responsibilities Use strong communication and decision making skills in interacting with a broad range of technical and non-technical audiencesManage projects from inception thru completion using proven project management methodologies.Identify and schedule project deliverables, milestones, and required activities and tasksBuild close collaboration with stakeholders/customers to fuel a continuous feedback cycle to inform incremental improvementsProvide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work planAct as a coach to those who need assistance and advice regarding project management practicesEstablish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnelReview project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phasesReview/approve work plan of external service provider or consultancy contracted to execute projectImplement project communication planConduct risk assessment and mitigationEnsure that project goals are accomplished and in line with business objectivesDirect and coordinate activities of project personnel to ensure project progresses on schedule and within budgetDrive resource planning, budgeting, change management, and process improvement Absolutely Required Skills / Knowledge / Ability / Experience or Education5+ years of experience in IT project managementExperience with implementing cloud and SaaS solutionsComprehensive understanding of the software development lifecycle and web developmentFamiliar with project management methodologies (for example, PMI, Agile, ITIL and traditional)Demonstrated sensitivity to working in a political environment and to interacting with senior leadershipKnowledge of project-planning toolsExceptional verbal and written communication skillsEffective influencing and negotiating skills in an environment where this role may not directly control resourcesStrong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidenceDemonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right timeExcellent problem solving skillsExtremely organizedAbility to identify and manage project risks and solid change control experienceProven ability to prioritize, follow through, multi-task, and pay attention to detailsExcellent customer service orientation in dealing with external audiences and internal clientsVendor and consulting services contract negotiation and managementAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership Competencies Desired Skills / Knowledge / Ability / Experience or Education7+ years as an IT project managerPMPScrum master certificationExperience with infrastructure projectsExperience with process development and improvementSalesforce or CRM experience a plusReference # 25670Posted on 10 Feb 2020Location(s) Monterey BayExpertise Information TechnologyWork type(s) Regular, Full TimeJob level(s) ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Project Manager
Job summary:The Project Manager is responsible for managing in-house and outsourced projects for the Monterey Bay Aquarium. The primary purpose of this role is to lead, oversee and ensure the successful delivery and management of single or multiple IT projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management.The PM Assists with the overall direction, coordination, implementation, execution, risk management, financial planning/modeling/tracking, recommend project and portfolio priorities, requests for budget, control and completion of all projects within the portfolio consistent with the Monterey Bay Aquarium's strategic plan.  Responsibilities include working with business units and IT to support technical projects including our web content management, e-commerce, customer service portal, customer-relationship management (CRM), hybrid and cloud-based application integrations, and working with our in-house IT software development team. Other responsibilities may include enhancements to existing business applications, process improvement, new application development, and infrastructure related projects that may span from desktop, server, and network.Core Responsibilities Use strong communication and decision making skills in interacting with a broad range of technical and non-technical audiencesManage projects from inception thru completion using proven project management methodologies.Identify and schedule project deliverables, milestones, and required activities and tasksBuild close collaboration with stakeholders/customers to fuel a continuous feedback cycle to inform incremental improvementsProvide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work planAct as a coach to those who need assistance and advice regarding project management practicesEstablish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnelReview project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phasesReview/approve work plan of external service provider or consultancy contracted to execute projectImplement project communication planConduct risk assessment and mitigationEnsure that project goals are accomplished and in line with business objectivesDirect and coordinate activities of project personnel to ensure project progresses on schedule and within budgetDrive resource planning, budgeting, change management, and process improvement Absolutely Required Skills / Knowledge / Ability / Experience or Education5+ years of experience in IT project managementExperience with implementing cloud and SaaS solutionsComprehensive understanding of the software development lifecycle and web developmentFamiliar with project management methodologies (for example, PMI, Agile, ITIL and traditional)Demonstrated sensitivity to working in a political environment and to interacting with senior leadershipKnowledge of project-planning toolsExceptional verbal and written communication skillsEffective influencing and negotiating skills in an environment where this role may not directly control resourcesStrong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidenceDemonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right timeExcellent problem solving skillsExtremely organizedAbility to identify and manage project risks and solid change control experienceProven ability to prioritize, follow through, multi-task, and pay attention to detailsExcellent customer service orientation in dealing with external audiences and internal clientsVendor and consulting services contract negotiation and managementAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership Competencies Desired Skills / Knowledge / Ability / Experience or Education7+ years as an IT project managerPMPScrum master certificationExperience with infrastructure projectsExperience with process development and improvementSalesforce or CRM experience a plusReference # 25670Posted on 10 Feb 2020Location(s) Monterey BayExpertise Information TechnologyWork type(s) Regular, Full TimeJob level(s) ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Seasonal)
Job summaryThe Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core Responsibilities Proactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or Education Available to work both weekdays and weekends, as well as holidaysDemonstrate support for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff throughout each work shiftExperience working with diverse audiencesAttend scheduled staff trainings and departmental meetingsComplete all required trainings assigned by Supervisors and/or Monterey Bay Aquarium HR and Safety DepartmentsAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesStaff in On Call positions are required to:Provide a minimum of four shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to scheduleWork a minimum of 1x per month from the days provided by you and scheduled by your supervisorDesired Skills / Knowledge / Ability / Experience or EducationAbility to work indoors and out for the full duration of the scheduled shiftAbility/comfort proactively approaching guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 25730Posted on 06 Feb 2020Location(s) Monterey BayExpertise Education & Guest Programs, Guest Experience & SecurityWork type(s) Full Time, Seasonal, Hourly (non-exempt)Job level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Seasonal)
Job summaryThe Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core Responsibilities Proactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or Education Available to work both weekdays and weekends, as well as holidaysDemonstrate support for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff throughout each work shiftExperience working with diverse audiencesAttend scheduled staff trainings and departmental meetingsComplete all required trainings assigned by Supervisors and/or Monterey Bay Aquarium HR and Safety DepartmentsAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesStaff in On Call positions are required to:Provide a minimum of four shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to scheduleWork a minimum of 1x per month from the days provided by you and scheduled by your supervisorDesired Skills / Knowledge / Ability / Experience or EducationAbility to work indoors and out for the full duration of the scheduled shiftAbility/comfort proactively approaching guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 25730Posted on 06 Feb 2020Location(s) Monterey BayExpertise Education & Guest Programs, Guest Experience & SecurityWork type(s) Full Time, Seasonal, Hourly (non-exempt)Job level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Summer Actor (Seasonal)
Job summaryThe Actor, Guest Experience will work with both Guest Experience Public Programs and the Dive Operations Department to perform in three different theatrical programs throughout the Aquarium.  The primary responsibility is an outdoor presentation about the history of the Monterey Bay.  Actors will operate historic non-motorized watercrafts including a tule boat and a traditional Chinese sampan, and will perform both on the water as well as on land interpreting the historic fishing practices of people who called the Monterey Bay home.  In addition to this show, actors will also be required to perform both historic and improvisational theatrical programming within two of our exhibits at various times throughout the day.Core ResponsibilitiesDeliver scripted performances across multiple genres including improv and historic interpretationWork with Guest Experience Programs staff for the maintenance of costumes and propsWork in costumes to deliver programsDeliver basic choreographed boat movement related to the outdoor programOperate historic non-motorized watercrafts and deliver basic choreographed boat movement related to outdoor program; on the job training will be providedAssist Guest Experience with other interpretative duties as neededComply with the MBA Diving Safety Manual and safe boating operationsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationPrevious theatre/acting experienceAbility to learn multiple rolesMust pass an MBA prescribed back physicalMust pass, to the satisfaction of the Dive Operations Department, all safety related classes and drills including rescue and boater safety workshops. On the job training will be providedMust be able to demonstrate a basic swimming abilityWith training, ability to learn and deliver basic choreographed boat movementInterest and enthusiasm in providing exemplary service to Aquarium guestsAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationTwo years theater/acting experienceStrong improv skillsBasic knowledge or experience operating small non-motorized watercraft such as canoes or kayaksAbility to operate technical system (wireless microphones and IPOD)Ancillary ResponsibilitiesOpportunity to learn more about Guest Experience Operations.Training for daily deployment and stowage of non-motorized watercrafts and other program props.Reference # 25733Posted on 06 Feb 2020Location(s) Monterey BayExpertise Education & Guest Programs, Guest & Guide ProgramsWork type(s) Full Time, Seasonal, Hourly (non-exempt)Job level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Summer Actor (Seasonal)
Job summaryThe Actor, Guest Experience will work with both Guest Experience Public Programs and the Dive Operations Department to perform in three different theatrical programs throughout the Aquarium.  The primary responsibility is an outdoor presentation about the history of the Monterey Bay.  Actors will operate historic non-motorized watercrafts including a tule boat and a traditional Chinese sampan, and will perform both on the water as well as on land interpreting the historic fishing practices of people who called the Monterey Bay home.  In addition to this show, actors will also be required to perform both historic and improvisational theatrical programming within two of our exhibits at various times throughout the day.Core ResponsibilitiesDeliver scripted performances across multiple genres including improv and historic interpretationWork with Guest Experience Programs staff for the maintenance of costumes and propsWork in costumes to deliver programsDeliver basic choreographed boat movement related to the outdoor programOperate historic non-motorized watercrafts and deliver basic choreographed boat movement related to outdoor program; on the job training will be providedAssist Guest Experience with other interpretative duties as neededComply with the MBA Diving Safety Manual and safe boating operationsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationPrevious theatre/acting experienceAbility to learn multiple rolesMust pass an MBA prescribed back physicalMust pass, to the satisfaction of the Dive Operations Department, all safety related classes and drills including rescue and boater safety workshops. On the job training will be providedMust be able to demonstrate a basic swimming abilityWith training, ability to learn and deliver basic choreographed boat movementInterest and enthusiasm in providing exemplary service to Aquarium guestsAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationTwo years theater/acting experienceStrong improv skillsBasic knowledge or experience operating small non-motorized watercraft such as canoes or kayaksAbility to operate technical system (wireless microphones and IPOD)Ancillary ResponsibilitiesOpportunity to learn more about Guest Experience Operations.Training for daily deployment and stowage of non-motorized watercrafts and other program props.Reference # 25733Posted on 06 Feb 2020Location(s) Monterey BayExpertise Education & Guest Programs, Guest & Guide ProgramsWork type(s) Full Time, Seasonal, Hourly (non-exempt)Job level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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