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Call Center Trainer
at Inktel Contact Center Solutions
Miami Lakes, FL

Call Center Trainer
at Inktel Contact Center Solutions
Miami Lakes, FL

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Job Description

If you’re looking to join an organization that constantly raises the bar and thrives on innovation and excellence, look no further. Inktel strongly encourages the sharing of ideas, creative thinking, and the power of making a difference within and beyond the workplace.

Our dynamic Training and Development team is seeking a Trainer for our Miami Lakes, Florida location.

Here's the fun stuff:

We are currently in search of high-performing, highly motivated, and forward thinking Trainer. This position reports directly to the VP of Operations. A major objective of this role will be to manage the delivery of training programs across the organization.

This role is critical to our organization as it promotes the development of our most valuable asset - our talent.

The essential functions of this position are:

  • Facilitate learning via classroom instruction; incorporate a variety of presentation methods and applications to accommodate adult learning styles. Training topics will include customer service training and technical training (multiple software systems).
  • Deliver new hire training programs; provide creative, effective classroom instruction throughout the organization.
  • Manage classroom environment, analyze results and identify gaps in training needs.
  • Contribute to the overall success of the Training Department by identifying ways to continuously improve the learning process.
  • Ensure all employees comply with all established company policies and procedures.
  • Communicate all activities, deficits, hours, and issues that occur during the training to the Corporate Training Manager immediately to account stakeholders daily.
  • Maintain documentation and records related to training classes and trainee performance.
  • Perform various other tasks as assigned.
  • Prepares statistical reports to evaluate performance of and monitor progress of trainees.
  • Ability to motivate and maintain high morale in self and others.
  • Provide Floor Support and On-the-Job Training as needed.


  • Minimum 2- 5 years of professional classroom facilitation; experience in a training capacity.
  • Exceptional facilitation, presentation, and listening skills.
  • Excellent verbal and written communication skills, attentive to detail
  • Highly proficient in time management, organization,planning and prioritization.
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic.
  • Ability to manage changing tasks/projects simultaneously; meet deadlines and adapt to a changing business environment.
  • Demonstrate professional and independent discretion and judgment.
  • Strong interpersonal skills and ability to establish rapport.
  • Committed to excellence, has strong work ethics and takes pride in their work.
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook.
  • Ability/willingness to travel locally and domestically.
  • Ability to work a flexible schedule to support training program needs.
  • Bilingual preferred – Fluent in English and Spanish.

Company Description

Inktel Contact Center Solutions is a leading business process outsourcer specializing in contact center services. Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/ state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including a 101 Best & Brightest Company to Work For in the nation (National Association of Business Resources), the Best Place to Work in South Florida for three years in a row (South Florida Business Journal) and one of Florida Trends Best Company to Work For in the state of Florida! Inktel has operations nationally, including offices in Miami, Chicago, Dallas, New York City and Ft. Lauderdale, among other cities.

For the past two decades Inktel positioned itself in very strategic niche industries which has enabled us to becomes thought leaders in the consumer packaged goods, restaurant, and e-commerce world. As a team, we provide our customers with contact center, marketing, and consumer affairs solutions.

However, developing a strategic plan is one thing. Motivating and driving people who are passionate about what they do is another. Our Passion for People (TM) philosophy embodies a corporate culture and ensures everyone who representing our customers' brands are engaged, enabled, and energized every day, every hour, and every minute.

Our culture is our pride and joy and what drives us. We reward high-achievers, provide resources and training to help our colleagues with their personal developments, give back to our communities, and strive to be innovative - all while having a little fun too!

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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