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Medical Assistant I (SEIU) IM- Kenmore - FT
at Atrius Health
Boston, MA

Medical Assistant I (SEIU) IM- Kenmore - FT
at Atrius Health
Boston, MA

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Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

Summary of Position

Under direct supervision, assists clinicians with routine clinical procedures and tests in the exam room. Advises patients of preparation and testing required for exams. Ensures all pre-visit work required for exam is completed and that lab and other test results are available in the electronic medical record (EMR). Delivers excellent customer service and strengthens the patient/clinician relationship through timely and informative interactions with the patients. Improves clinical operations and efficiencies by providing efficient flow of patients. Provides clinical and clerical support to the practice and clinicians related to patient care. May provide direct clinical support to one or more assigned clinicians. Reports to the department supervisor or designee.

Essential Functions

* Provides efficient flow of patients to optimize patient appointment availability.

* Greets and escorts patients to exam rooms. Measures vital signs, such as blood pressure, pulse rate, weight, and height.

* Assists clinicians with routine clinical procedures and/or additional tests specific to the department. Advises patients of preparation or pre-visit testing required for exams specific to the department.

* Ensures patients' electronic medical record (EMR) is updated with medical information, including recent testing and consultations.

* Keeps patients informed of visit status, unforeseen delays and other relevant information.

* Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, including confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date. Reconciles medications and sets up pending refills. Discontinues prescriptions that are no longer active.

* Actively involved in MyHealth enrollment by encouraging and assisting patients to sign up to MyHealth Online.

* Assists in resolving minor patients concerns and complaints as appropriate.

* Orders and performs point of care testing on patients; classified as waived testing (e.g, strep, urine, HCG and glucose testing). Has knowledge of reagent stability and storage. Understands the testing procedure and factors influencing test results. Follows quality control procedures. May performs Proficiency Testing and preventive maintenance, troubleshooting, and calibration of the device. Provides valid patient test results with QC before reporting. Follows procedure in reporting test values as well as documenting the test values in the electronic medical record.

* Under clinical direction, places orders for appropriate lab and imaging tests.

* Prepares, cleans and maintains exam rooms, equipment and supplies.

* Answers backline calls and consults with other departments on internal problem resolution.

* Assists patients with scheduling referrals, follow-up appointments and pre-visit labs.

* Assists with orienting new staff. Provides back-up coverage for other support staff.

* Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs).

* May sort and manage clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate.

* May generate correspondence typically of a clinical nature such as letters regarding medical necessity for Medicare, or outreach on lab work, or utility letters.

* May order supplies for the department and maintain the stock room.

* May function as a Medical Secretary I as needed.

Minimum Requirements

Education: High School graduate (or equivalent education, training or experience) required. Associate's degree in medical assisting or graduate of medical assistant certification program preferred.

Skills and Experience: Skills and experience typically acquired through a minimum of one-year prior experience in a clinical or customer service setting as determined by the department (a bachelor's degree may be substituted for experience). Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Ability to be a quick thinker and relate to all levels of staff and patients highly important. Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. Ability to prioritize work throughout the day in a busy environment.

Working Conditions

Busy office environment with frequent deadlines and interruptions. Frequently moves among the exam rooms. Moves and transports supplies and equipment and escorts patients. Must be able to lift 30 pounds and possess physical stamina to assist patients.

Excellent benefits Include:

* Up to 8% company retirement contribution,

* Generous Paid Time Off

* 10 paid holidays,

* Paid professional development,

Competitive health and welfare benefit package.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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