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Medical Secretary I (SEIU) Kenmore IM-FT
at Atrius Health
Boston, MA

Medical Secretary I (SEIU) Kenmore IM-FT
at Atrius Health
Boston, MA

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Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.


The Medical Secretary provides support within a clinical department with primary responsibility for scheduling and managing appointments, conducting outreach calls, sending letters on behalf of the clinician, as well as processing prescription refill requests, and any other clerical tasks as needed. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians and patients.

Primary Job Responsibilities and Duties:

  • Schedules patient visits based on department standard work.

  • Answers and routes calls as appropriate.

  • Greets and communicates with patients via phone or in-person in a courteous and professional manner.

  • Follows organizations and departmental standard work for communication with patients and providers.

  • Generates clear, concise, complete and professional messages in the patient's medical record. Documents appropriate and accurate information.

  • Performs a variety of related clerical tasks such as filing, managing incoming and outgoing faxes, obtaining medical records from hospitals, preparation of outgoing mailings and scheduling of external tests or appointments as appropriate.

  • Informs and updates Supervisor on departmental issues or concerns, and offer suggestions to improve workflows and efficiency.

  • Participates in department meetings, organizational initiatives, and quality improvement activities as requests.

  • Adheres to all HIPAA privacy and security policies and practices. Reports violations and incidents they observe and cooperates in investigations as requested by management.

  • Regular and reliable attendance in accordance with departmental needs and organizational policies. Demonstrates flexibility in work hours based on the needs of the department.


  • High School Diploma or equivalent is required (e.g. GED, HiSET, TASC Test).

  • Associate's degree in medical assisting or graduate of certification in medical office administration program preferred.

  • A bachelor's or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical office administration program certification or work experience.

Skills and Experience:

  • Experience within a medical office strongly preferred.

  • Strong interpersonal, customer service, time management, and organization skills required.

  • Computer experience required with the ability to use Word Processing. Electronic medical record (EMR) experience and/or aptitude to master EMR based on other technology experience required.

  • Must have the ability to work well with others in a very busy, close environment as well as independently with minimal supervision. Shows receptivity to message being delivered. Demonstrates flexibility and working in a collaborative manner. Responds to information and situations in a tactful and self-controlled manner. Maintains a calm composed manner during stressful times.

  • Imparts information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience.

  • Builds effective relationships with internal and external customers; identifies customer expectations and sees issues from their point of view; offers practical recommendations. Looks for ways to build positive relationships on the work team. Demonstrates trust and respect for others.

Working Conditions:

  • Busy office environment with extended periods of time sitting and answering phones.

Excellent benefits Include:

  • Up to 8% company retirement contribution,

  • * Generous Paid Time Off

  • * 10 paid holidays,

  • * Paid professional development,

  • * Competitive health and welfare benefit package.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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